FAQ

FAQ

What currency are the products displayed in? 

All products listed on Unhinged Collectibles are displayed in Canadian Currency.

Do you ship internationally?

Currently, Unhinged Collectibles only ships to Canada.

When will I be charged for Pre-orders? 

When placing pre-orders, you can either choose to pay a 10% deposit (non-refundable) to hold the item or pay the full amount.

Can I combine pre-order and in-stock items? 

Yes, you can combine pre-order and in-stock items, and can choose to hold the order and wait for the pre-order item to come in.

Do you offer any sort of layaway/box holding system? 

Yes, if you want to wait to get a better deal on shipping (i.e. free shipping offer), please select Hold Order as your shipping option. You will have to pay upfront for the item (or a non-refundable 10% deposit for pre-order), but the item will be set aside until you are ready to ship your entire order.

How do I cancel my pre-order?

Provided the item hasn’t arrived yet, you can cancel your pre-order by contacting Unhinged Collectibles at sales@unhingedcollectibles.ca

What payment methods do you accept? 

I accept Paypal, E-mail Transfer, and local pick-up (COD).

Do you charge tax?

Taxes are included in all prices listed on the website.

How much is shipping? 

I charge a flat rate of $15 per order. If your order is $150 or more, you will receive free shipping.

Do you provide local pick-up? 

Yes, if you live in the area and don’t want to pay for shipping, you can pick up your order. After placing an order, I will email you with directions.

NOTE: As this is also my home, I only accept pickups between the hours of 9am and 5pm, Monday to Friday.

If you don’t have a product listed on your site, can you order it? 

Please email me at sales@unhingedcollectibles.ca with the product you want and I will try my best to obtain it for you.